Privacy Policy

Our guiding privacy principles

Zero Burden Service is committed to upholding your privacy as a valued member, prospective member, customer or user of this or any other Zero Burden Service website. The personal data about you that we collect, process or use (‘Data’) is held securely and treated in accordance with this Policy. Whenever you give us Data, you are consenting to its collection and use as explained at the time of collection and in this Policy, including our use of ‘cookies’.

We operate an integrated communications programme which means we use your Data to communicate with you through several different channels, including direct mail and email. Our aim is to keep you up-to-date with all the latest news from Zero Burden Service, however if you feel you no longer wish to receive direct mail or email communications from us, you are able to ‘opt out’ of them individually at any time.

Zero Burden Services Ltd is registered with the ICO : ZA515754

What personal data do we collect?

If you visit Zero Burden Service website, your Internet Protocol (‘IP’) address and other information relating to your visit will be tracked by a method called URL Rewriting where the link (URL) to any page on the site has a unique session ID appended to it.

If you wish to interact with Zero Burden, you will need to become a registered user of the site. That process will involve you providing us with Data about you such as your name, address, email address and country. Similar and other Data such as your address and payment information may be requested if, either online through Zero Burden or by email, or by post, in person or telephone, you order Zero Burden Service products or services or apply for Zero Burden Service membership services, where applicable.

After you first request information from Zero Burden Service, purchase any other Zero Burden Service goods or services, or become a registered user of Zero Burden or a Zero Burden Service subscription member, we will collect other Data such as when you request information or publications, sign up for conferences or other Zero Burden Service events or surveys.

When you order certain goods and services from Zero Burden Service you will be asked for further Data such as your credit card details and expiry date and to verify the delivery address where relevant.

Disclosure of information

Zero Burden Service’s use of your Data for any of the purposes disclosed in this Policy, or any other purposes disclosed in any separate communication, may involve Zero Burden Service sharing it with third party suppliers such as contractors, agents or professional advisers appointed by Zero Burden Service to assist Zero Burden Service in providing Zero Burden Service services, facilities and products.

These may include entities located in countries outside the European Economic area (currently the United Kingdom, European Union, Iceland, Liechtenstein and Norway), who will be required to comply with our strict privacy requirements, and to demonstrate that they follow best practice guidelines for data protection.

In no other case, unless obliged to do so by law, will Zero Burden Service sell, rent, lease or otherwise share your Data with third parties, unless you have provided your specific, positive and unambiguous consent.

What we use your data for

Data about you provided to Zero Burden Service will be used for the purposes described at the time of collection. It may also be used for the other purposes described in this Policy. For instance, Data will be used by Zero Burden Service to record www.the site usage patterns and your use of Zero Burden Service’s other services, goods and facilities, thus helping us to administer these effectively and provide the highest possible level of service.

It also helps us better understand your needs and interests. If you are an Zero Burden Service client your Data may be used to send you, by post or by email, any Zero Burden Service publications made available to Zero Burden Service clients including regular monthly newsletters and updates on regional events and activities. It will also be used for Zero Burden Service administrative purposes such as subscription renewal reminders. If you are not an Zero Burden Service client your Data may be used to send you regular updates about the latest information and services available from Zero Burden Service, by post or email.

We will always require you to supply an email address when you complete a transaction on www.the site for email confirmation and administration purposes. However, when capturing your email address we may also offer you the chance to ‘opt in’ to receive other email communications. If you do not ask to be sent these communications, you will only receive email for administration purposes. Data may also be used to send Zero Burden Service clients and non-clients promotional communications as described in the ’Promotional Communications’.

Photo and Video Disclaimer

Images may be captured during events organised and/or hosted by Zero Burden Service (Zero Burden Service) using film photography, digital photography, video or other mediums. Zero Burden Service reserves the right to use the images captured in any brochures, booklets, videos, websites or other media and publicity material produced by Zero Burden Service.

Zero Burden Service informs all persons taking part in a Zero Burden Service event that they may be photographed, filmed, videoed or otherwise captured in image form. Where possible and practical to do so, Zero Burden Service will seek written consent to image capture. However, where this is not possible for practical reasons, unless

express objections are received, individuals attending an event are deemed to have given their consent by attending or remaining at the event. Data may also be used to send Zero Burden Service members and non-members promotional communications as described in the ’Promotional Communications’ – section 6 below. Any queries or complaints should be raised with Zero Burden Service in the first instance. Thank you for your understanding and co-operation.

Promotional communications

Unless you have previously opted out of receiving such communications your Data will be used by Zero Burden Service for marketing, advertising and promotions (’Promotions’). These Promotions may advertise Zero Burden Service events and other Zero Burden Service services, goods and facilities, some of which are offered to you in partnership with specially selected partners of Zero Burden Service. Because of this, Data may be shared with them solely for the purpose of informing you of such Zero Burden Service events, services, goods and facilities. Other Promotional communications may also invite you to participate in surveys or prize events sponsored by third parties.

These third parties will have been specially selected by Zero Burden Service and third party Promotions will not result in your Data coming into the third party’s possession unless you give separate consent to this occurring, for example if you participate in a survey or prize draw or subsequently place an order with the third party. In that event please check notices supplied by that third party for information as to how they will make use of your Data.

Promotional communications may be made by post, facsimile, or email. In the case of email communications these will only be sent to you if you have opted into Zero Burden Service’s use of email to communicate with you on these matters. For more details on how you can opt in or out of email communications please complete the Contact Us form on www.the site.

Opting out

You may at any time opt out of any future Zero Burden Service communication, digital or non-digital, Promotional or non-Promotional. If you wish to opt out of email communications please use the ‘Unsubscribe’ link provided and follow the instructions.


A cookie is a small piece of data that is sent from our web server to your browser when you visit www.the site. It is stored on your hard drive. There are several types of cookie that are used to keep track of information needed by a site user as they travel from page to page within a website. We use a method called URLRewriting where the link (URL) to any page on the site has a unique session identifier (session ID) appended to it. This allows Zero Burden to track a user’s behaviour during each visit to the website (session) without the need to write a temporary cookie to their PC’s hard drive. Other types of cookie can be used to track internet activity after the user has left a website.

These are normally facilitated by organisations external to the website being visited and are generally known as ‘third party’ cookies. These usually have a long lifetime with several months being quite common. They are “harvested” and “refreshed” whenever the user visits a page where the same or a similar cookie is being used. We currently have a third party cookie written from www.the site as follows: We currently use Google Analytics and HubspotSalesIQ to measure and analyse visitor information related to our web site. For that purpose, your IP address, Internet traffic data and data on your browser type and PC are collected. We will not use any of this data to identify you personally, it is used only to monitor and improve www.the site. Internet browsers normally accept cookies by default, but it is possible to set a browser to reject cookies. If this is done it is important not to exclude the benign and useful cookies. Choose an option that rejects all third party and long-lived cookies. This will ensure you are able to prevent information about your visit to our website being collected, if you wish. The ICO guidance can be accessed here: ICO new cookie guidance. Further information on cookies can be accessed here:

Supplementary information

We may supplement your personal data with other Data about you we have received from third parties, provided that they have obtained and shared that Data with us in a manner that is compliant with all relevant laws and codes. For instance a third party may be used to verify your payment details. We may also combine Data about your purchasing habits with similar Data about you to create a personalised user profile. We can then use this to send you communications which are more likely to be of interest to you.

Maintaining the information we hold about you

Zero Burden Service aims to keep the Data it holds about you accurate and up to date. If you wish to opt out of further use of your Data for any purpose, please refer to the section on ‘Opting Out.’

Links to third party sites

The site may contain links to other sites, provided as a convenience to you. You are under no obligation to use these sites, but if you choose to do so, please be aware that these sites have separate content, privacy and data collection policies. Please refer to these before interacting with the site. Zero Burden Service cannot accept responsibility for any use of your Data by these sites.


Zero Burden Service may from time to time invite you to participate in surveys. This may occur online or using other communication channels. Anonymity of individual respondents and protection of personal details will be maintained except where you have expressly granted permission to the contrary. Information gathered through surveys will be researched and compiled on an aggregated basis and results may be published on Zero Burden or elsewhere. Such results will not identify you. The information will be used to help us formulate our policy positions and to monitor or improve Zero Burden and Zero Burden Service products and services.


Zero Burden Service places great importance on the security of all Data associated with our members, customers, registered users of Zero Burden and other contacts. We have security measures in place to protect against loss, misuse or alteration of Data under our control. Unfortunately no transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal data, we cannot warrant the absolute security of any Data you transmit to us online or to any other persons providing products or services online through Zero Burden You are responsible for maintaining the security of your passwords in your possession and/or any account information in your control.


As part of our commitment to offering you a wide range of products and services, we enable you to make purchases from us or sometimes direct from a third party seller (‘Seller’). If you choose to make a transaction direct with a Seller, for instance online through the site or an Zero Burden Service email, we will make it clear that you are being transferred to the Seller. Offline, it will be clear from the marketing communication if you are being asked to contact the Seller direct to place an order. This is important because when you choose to order direct from the Seller, you become their customer and use of your data is then the Seller’s responsibility and subject to any Privacy Policy which they may have. If you order products or services from Zero Burden Service, an outside delivery company where relevant and a credit card processing company may be used to fulfil the order and process payment. In these instances these companies do not retain, share, store or otherwise use personally identifiable information for any other purpose.

Updated: October 2023