Capacity returned to core teams
Reduce the lost-property handling, storage, searching, contact and return activity carried by frontline, operational and customer-service teams.
Complete Lost Property Service
Take lost property off your teams—not away from your customers
CLPS takes responsibility for the complete lost-property journey across the UK and Ireland—from site handover and secure processing to customer communication, ownership verification, return and final resolution.
Book a 30-minute reviewOpen the lost property cost calculatorA complete managed journey
One accountable service from handover to resolution
Lost property is not one task. It is a chain of physical handling, customer contact, decisions, records and returns. CLPS brings that chain into one managed operating model.
- Collect
- Process
- Return
Complete item lifecycleSecure handover and collection
Your team safeguards the item, applies the agreed reference and seals it in the correct CLPS container ready for collection.
Register, process and store
CLPS transports items securely, processes them under CCTV, creates structured records and photographs, then stores them for the agreed retention period.
Manage claims and verify ownership
Customers use the agreed digital journey while CLPS reviews possible matches, communicates updates and checks evidence of ownership before release.
Return or resolve
Verified owners receive return support, while unclaimed items follow the agreed controlled outcome with records available for reporting and audit.
What changes for your organisation
The service is designed to remove fragmented workload while protecting the customer experience and giving management a clearer view of performance.
A better recovery journey
Give owners a clear route to report, claim, verify and recover their property, with fewer hand-offs and less uncertainty.
Accountability without day-to-day burden
Retain oversight of security, customer experience and outcomes while CLPS owns the agreed workflow from handover onward.
Built for complex, multi-site organisations
CLPS adapts the same controlled service model to high-volume, distributed and public-facing environments.
Transport operators
Move lost-property demand away from main contact-centre and operational queues while preserving a supported passenger service.
Explore transport operator servicesPolice forces
Manage non-evidential found property through a secure and accountable process with reduced storage and public-enquiry pressure.
Explore police force servicesFacilities, security and public venues
Provide a consistent managed service across client sites, buildings, campuses, venues and other high-footfall locations.
Explore facilities and security servicesSee what your current lost-property process is really costing
Staff handling, storage, administration, customer contacts and escalations are often spread across different teams and budgets. The CLPS calculator brings those visible costs into one editable annual baseline.
The public result is a current-cost baseline. A fuller total-cost-of-ownership overview is available by registration after completing the calculator.
Open the lost property cost calculatorTrusted by transport operators
Selected organisations CLPS is authorised to name.
A practical first step
Take lost property off your team’s workload
Book a short, no-obligation review of your current process with CLPS.